Privacy Policy

GoFetch Auto LLC (“GoFetch Auto,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, client portal, and services.

1. Information We Collect

Personal Information You Provide:

• Contact information (name, email address, phone number)
• Vehicle preferences and purchase criteria
• Financial information related to your vehicle purchase
• Documents uploaded to your client portal
• Electronic signature data
• Communications with our team

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our car buying advocacy services
• Communicate with you about your deal progress
• Process payments and billing
• Negotiate with dealerships on your behalf (using anonymized data)
• Improve our services and user experience
• Send service-related communications and updates
• Comply with legal obligations

3. Information Sharing & Disclosure

We share your information only in the following circumstances:

• Dealerships: Anonymized information only — your name and personal details are never revealed during the negotiation phase
• Payment Processors: Stripe, Inc. for secure payment processing
• Analytics: Google Analytics for website improvement (anonymized)
• Legal Requirements: When required by law, court order, or governmental regulation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Dual Anonymity System

GoFetch Auto employs a dual anonymity system during the negotiation process. Dealers never receive your personal information during negotiations, and you do not receive dealer identity information until the deal is finalized. This protects both parties and ensures a fair negotiation process.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit, encrypted storage for data at rest, access controls and authentication protocols, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics to understand usage patterns and improve our service

You may disable cookies in your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal data for 3 years after your last transaction or interaction with our services, or until you request deletion, whichever comes first. After this period, data is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at inquiry@gofetchauto.com.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale or sharing of personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell personal information as defined under the CCPA/CPRA.

10. European Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contractual necessity, or legitimate interest
• Data Transfers: Your data may be transferred to and processed in the United States. We implement appropriate safeguards for international transfers
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.